Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: January 1, 2024
Privacy at a Glance
- We never sell your personal data to third parties
- Your data is encrypted and securely stored
- You can request access to or deletion of your data at any time
- We comply with GDPR and international data protection standards
1. Introduction
Pro Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.
2. Information We Collect
Information You Provide
- Contact information (name, email, phone number)
- Company information (name, industry, size)
- Project details and requirements
- Payment information (processed securely by third-party providers)
- Communications with us (emails, chat messages, support tickets)
Automatically Collected Information
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Generate MVP blueprints and project estimates
- Send marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
4. Information Sharing
We do not sell your personal information. We may share your information with:
Service Providers
Third parties who perform services on our behalf, such as: • Payment processing • Email delivery • Analytics services • Cloud hosting
Legal Requirements
When required by law or to protect our rights, we may disclose information to: • Comply with legal obligations • Respond to lawful requests from authorities • Protect against legal liability
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods
- Account data: Until account deletion + 30 days
- Project data: 3 years after project completion
- Financial records: 7 years (legal requirement)
- Marketing data: Until you unsubscribe
You can request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal data (subject to legal requirements).
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing of your data for marketing purposes.
To exercise these rights, contact us at privacy@pro-solutions.net.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards:
- Standard contractual clauses
- Data processing agreements
- Compliance with applicable regulations
By using our services, you consent to the transfer of your information to countries outside your jurisdiction.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
If you believe we may have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website.
We will notify you of significant changes by:
- Email (if you're a registered user)
- Prominent notice on our website
- In-app notifications
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
Email: privacy@pro-solutions.net General Inquiries: info@pro-solutions.net Website: https://pro-solutions.net
We will respond to your inquiry within 30 days. For GDPR-related requests, we aim to respond within the required timeframe of 30 days.
Questions about your privacy? Contact us
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