Terms of Service

By accessing or using Pro Solutions services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these terms, you may not use our Services. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting on our website.

Pro Solutions provides IT consulting and software development services including but not limited to:

• Web Application Development
• Mobile Application Development
• AI & Machine Learning Solutions
• Cloud Infrastructure & DevOps
• UI/UX Design
• Technical Consulting
• MVP Blueprint Generation

The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate Statement of Work (SOW) or project proposal.

Project Initiation

All projects begin with a discovery phase to understand your requirements. Upon agreement on scope and terms, a formal proposal or SOW will be provided.

Acceptance

Project commencement requires written acceptance of the proposal/SOW and payment of the initial deposit as specified.

Communication

We maintain regular communication through agreed channels. Response times for queries are typically within 24-48 business hours.

Payment Structure

Payments are typically structured as: • 30% deposit upon project initiation • 40% upon milestone completion (for larger projects) • 30% upon final delivery

Invoicing

Invoices are issued according to the agreed schedule. Payment is due within 14 days of invoice date unless otherwise specified.

Late Payment

Late payments may incur a fee of 1.5% per month. Work may be suspended if payment is overdue by more than 30 days.

Refunds

Deposits are non-refundable once work has commenced. Refunds for incomplete work will be calculated based on work completed.

Client Ownership

Upon final payment, you receive full ownership of all custom code, designs, and deliverables created specifically for your project.

Pro Solutions Retains

• Pre-existing tools, libraries, and frameworks
• Generic components that may be reused
• Development methodologies and processes

Third-Party Components

Some projects may include third-party components (open source libraries, APIs, etc.) which remain subject to their respective licenses.

Portfolio Rights

We reserve the right to display completed work in our portfolio unless you request confidentiality in writing.

Both parties agree to maintain confidentiality of any proprietary or sensitive information shared during the engagement.

What We Protect

• Business strategies and plans
• Technical specifications and code
• User data and analytics
• Financial information

Exceptions

Confidentiality obligations do not apply to information that: • Is publicly available • Was known prior to disclosure • Is required by law to be disclosed

Bug Fix Guarantee

We provide a 30-day bug fix guarantee after delivery for issues directly related to our code that was working at handoff.

Exclusions

The warranty does not cover: • Issues caused by modifications made by others • Problems arising from third-party services • Changes in requirements after delivery • Infrastructure or hosting issues outside our control

Ongoing Support

Extended support and maintenance is available through our Monthly Retainer packages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRO SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific project giving rise to the claim.

This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

By Client

You may terminate the engagement with 14 days written notice. You will be responsible for payment of all work completed up to the termination date.

By Pro Solutions

We may terminate if: • Payment is overdue by more than 30 days • There is a material breach of these terms • The project scope changes significantly without agreement

Effect of Termination

Upon termination, we will deliver all completed work for which payment has been received.

Negotiation

Both parties agree to attempt to resolve any disputes through good-faith negotiation.

Mediation

If negotiation fails, disputes may be submitted to mediation before any legal proceedings.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Lebanon. Any legal proceedings shall be conducted in the courts of Beirut, Lebanon.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

For ongoing engagements, we will provide reasonable notice of significant changes. Continued use of our services after changes constitutes acceptance of the modified terms.

Material changes will be communicated via email to active clients.

Entire Agreement

These Terms, together with any SOW or proposal, constitute the entire agreement between the parties.

Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

No Waiver

Failure to enforce any right does not constitute waiver of that right.

Assignment

You may not assign your rights under these Terms without our written consent.

For questions about these Terms of Service or our services:

Email: legal@pro-solutions.net General Inquiries: info@pro-solutions.net Website: https://pro-solutions.net

We aim to respond to all inquiries within 48 business hours.